> For the complete documentation index, see [llms.txt](https://docs.dapta.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.dapta.ai/ai-text-agents.md). # AI Text Agents - [Start here](https://docs.dapta.ai/ai-text-agents/ai-text-agents.md): Text Agents answer your customers in writing — on WhatsApp and on your website. What they do and where to start. - [Dapta and WhatsApp Business](https://docs.dapta.ai/ai-text-agents/dapta-and-whatsapp.md): Dapta works with the WhatsApp Business number you already use. What changes for your number, and what your agent adds on top of WhatsApp. - [Your Dapta agent and Meta's Business Agent](https://docs.dapta.ai/ai-text-agents/dapta-and-whatsapp/dapta-agent-vs-meta-business-agent.md): WhatsApp Business has its own AI assistant. What it is, how it differs from a Dapta Text Agent, and why Dapta's onboarding asks you to turn it off. - [What people use Text Agents for](https://docs.dapta.ai/ai-text-agents/use-cases.md): Six things teams actually use Text Agents for on WhatsApp, what each one needs, and which pages to follow to build it. - [Create your first Text Agent in Dapta](https://docs.dapta.ai/ai-text-agents/create-your-first-text-agent-in-dapta.md): Name your agent, pick a purpose preset or write your own instructions, add Company Context, and test it live before publishing your first text agent. - [Setting Up your Text Agent](https://docs.dapta.ai/ai-text-agents/setting-up-your-text-agent.md) - [Text Agent Settings Overview](https://docs.dapta.ai/ai-text-agents/setting-up-your-text-agent/text-agent-settings-overview.md): See what each text agent setting controls, Language, Identity Name, Purpose, Model and Temperature, and why editing the prompt actually changes behavior. - [Dapta Auto](https://docs.dapta.ai/ai-text-agents/setting-up-your-text-agent/dapta-auto.md): Dapta Auto is the model Dapta chooses and keeps up to date for your Text Agent. New agents start on it, it reads images and voice notes, and it costs 40 credits per answer. - [Conversation behavior](https://docs.dapta.ai/ai-text-agents/setting-up-your-text-agent/conversation-behavior.md): Set your Text Agent's inactivity timeout, reply delay, split replies and WhatsApp typing indicator. Check follow-up timing before publishing changes. - [Text Agent Actions](https://docs.dapta.ai/ai-text-agents/setting-up-your-text-agent/text-agent-actions.md): Create API actions that call another webhook, or Transfer to a human actions that hand a conversation to a person or a team inside Dapta and set the message the customer receives at that moment. - [Schedule Appointments with dCal](https://docs.dapta.ai/ai-text-agents/setting-up-your-text-agent/schedule-appointments-with-dapta-calendars.md): Let your Text Agent offer your real open times and book the appointment inside the chat. Add the Schedule appointments action, pick the meeting, and every booking lands in your dCal account. - [Brains for Text Agents](https://docs.dapta.ai/ai-text-agents/setting-up-your-text-agent/brains-for-text-agents.md): Create a Brain from the Settings tab, add up to 25 sources, web pages, files, or text, and track it through Pending, In Process, and Completed states. - [Playground: Testing your Text AI Agents](https://docs.dapta.ai/ai-text-agents/setting-up-your-text-agent/playground-testing-your-text-ai-agents.md): Save a Text Agent draft, test it in Playground with a fresh conversation, and publish only after checking its responses and actions. - [Post-Conversation Analysis](https://docs.dapta.ai/ai-text-agents/setting-up-your-text-agent/post-conversation-analysis.md): Automatically extract structured data from every conversation and send results to external systems via webhook when a conversation ends. - [CRM Pipeline Sync](https://docs.dapta.ai/ai-text-agents/setting-up-your-text-agent/crm-pipeline-sync.md): Automatically move contacts to the right stage in your CRM pipeline after every conversation. Connect GoHighLevel or HubSpot, choose eligible stages, and let the agent handle the rest. - [Follow-ups](https://docs.dapta.ai/ai-text-agents/setting-up-your-text-agent/follow-ups.md): Automatically re-engage users who go silent mid-conversation by sending scheduled follow-up messages after periods of inactivity. - [Channels and templates](https://docs.dapta.ai/ai-text-agents/channels.md): Connect a Text Agent to WhatsApp or a website, and manage the approved templates used for proactive messaging. - [Prepare your Meta account](https://docs.dapta.ai/ai-text-agents/channels/prepare-your-meta-account.md): Everything to have ready on Meta's side before you connect WhatsApp to Dapta, so the connection goes through on the first attempt. - [Add a WhatsApp payment method](https://docs.dapta.ai/ai-text-agents/channels/add-whatsapp-payment-method.md): Step by step: add a card to your WhatsApp account in Meta so your agent can reply and Meta keeps delivering your messages on a direct line. - [Connect your Agent with WhatsApp](https://docs.dapta.ai/ai-text-agents/channels/connect-your-agent-with-whatsapp.md): Connect a WhatsApp number to your Text Agent, step by step: from WhatsApp numbers in Dapta to Meta's window, then choose the agent, check a real customer gets a reply, and read each number's status. - [WhatsApp billing](https://docs.dapta.ai/ai-text-agents/channels/whatsapp-billing-and-meta-charges.md): What a WhatsApp message costs on a Dapta line: what Dapta charges, what Meta charges, the rates by country, and how to keep the bill down. - [Billing on legacy lines](https://docs.dapta.ai/ai-text-agents/channels/legacy-line-billing.md): How billing works on WhatsApp lines connected before Dapta moved to connecting directly with Meta. - [Which template type do you need](https://docs.dapta.ai/ai-text-agents/channels/template-types.md): The WhatsApp template categories and formats explained in plain language, so you pick the right one and Meta approves it the first time. - [WhatsApp message templates](https://docs.dapta.ai/ai-text-agents/channels/message-templates.md): Create, submit, import and send WhatsApp templates, and get them approved for the line you actually send from. - [Widget: Embed your Text Agent on a Website](https://docs.dapta.ai/ai-text-agents/channels/widget-embed-your-text-agent-on-a-website.md): Embed and customize the Dapta Widget, verify a real website conversation, and investigate delayed responses. - [US SMS Compliance (A2P 10DLC)](https://docs.dapta.ai/ai-text-agents/channels/us-sms-compliance-a2p-10dlc.md): Register your business, brand, and messaging sequence so your US phone numbers can legally send SMS through Dapta. A step-by-step guide to the A2P 10DLC compliance wizard. - [Inbox](https://docs.dapta.ai/ai-text-agents/inbox.md): Find, assign, answer, release, and close Text Agent conversations in Inbox. - [Desktop alerts](https://docs.dapta.ai/ai-text-agents/inbox/desktop-alerts.md): Get a desktop alert when a chat is assigned to you or a customer replies on WhatsApp in one of your chats, even when Dapta isn't the tab in front. - [Sequences](https://docs.dapta.ai/ai-text-agents/campaigns.md): Start WhatsApp conversations with approved templates and monitor their replies, delivery, and optional call fallback. - [Create a sequence](https://docs.dapta.ai/ai-text-agents/campaigns/create-a-campaign.md): Create a WhatsApp sequence with an approved template, a sending schedule, and mapped contacts. - [Managing your sequence](https://docs.dapta.ai/ai-text-agents/campaigns/managing-your-campaign.md): Monitor sequence status, edit schedules, pause sending, and investigate recipient outcomes. - [Importing contacts](https://docs.dapta.ai/ai-text-agents/campaigns/importing-contacts.md): Format and map contacts, interpret partial imports, and understand duplicate handling in Text Sequences. - [Message Logic & Limits](https://docs.dapta.ai/ai-text-agents/campaigns/message-logic-and-limits.md): Understand Sequence schedules, waiting states, suppression, automatic retries, and provider limits. - [Call fallback](https://docs.dapta.ai/ai-text-agents/campaigns/call-fallback.md): Configure an automatic voice follow-up for unanswered WhatsApp outreach and understand manual retry risks. - [Analytics, logs, and exports](https://docs.dapta.ai/ai-text-agents/analytics-and-logs.md): Use Text Agent metrics, chat history, AI-message counts, and exports without confusing delivery, engagement, or retention. --- # Agent Instructions This documentation is published with GitBook. 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