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Text Agents answer your customers in writing — on WhatsApp and on your website. What they do and where to start.

A Text Agent is an AI that writes back. It answers on WhatsApp and on your website, using your catalogue, your prices and your policies, and hands the conversation to a person the moment it should.

Your customers keep using the same number and the same app. What changes is who is on the other side.

What you need to run one

An agent	Its purpose, instructions, tone and language
Somewhere to answer	A WhatsApp line, the website widget, or both
Something to answer from	Company context, and Brains built from your own material
A way to take over	Inbox, where your team can step in and step back out

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Understand it first

Dapta and WhatsApp BusinessWhat people use Text Agents for

Build it

Create your first Text Agent in DaptaSetting Up your Text Agent

Connect it

Channels and templates

Operate it

InboxSequencesAnalytics, logs, and exports