Channels and templates
Connect a Text Agent to WhatsApp or a website, and manage the approved templates used for proactive messaging.
Open Text Agents → Channels for workspace connections, or the Channels tab inside an agent.
The order that works: get your Meta account ready, connect the line, confirm a real message gets a reply, and only then set up the templates you need to start conversations.
Prepare your Meta accountConnect your Agent with WhatsAppWhatsApp billingWhich template type do you needWhatsApp message templatesWidget: Embed your Text Agent on a WebsiteUS SMS Compliance (A2P 10DLC)Last updated