Billing on legacy lines
How billing works on WhatsApp lines connected before Dapta moved to connecting directly with Meta.
Which lines are these
A legacy line is one connected through the older WhatsApp Business card, rather than the WhatsApp API card. You will find them under Legacy lines in your channels.
Connected through
WhatsApp Business
WhatsApp API (directly with Meta)
Used for new lines?
No
Yes
Does it keep working?
Yes, unchanged
Yes
Who charges for the agent
Dapta, in credits
Dapta, in credits
Who charges for delivery
Dapta, in credits
Meta, in money, to your own Meta account
What this means for you
It keeps working exactly as it does today. Your agent answers, your templates send, your sequences run.
One invoice: ours. Dapta bills messaging in credits alongside everything else. There is no Meta payment method to set up.
Dapta absorbed Meta's 1 October 2026 increase. You were not charged a surcharge for it.
Legacy prices are not changing for now. If that has to change, we will tell you in advance.
No retirement date has been announced. You do not have to reconnect to keep working.
Prices in credits
The cost per message sent, in Dapta credits, by destination country and category. The categories are explained in Which template type do you need.
Colombia
26
18
16
4
Mexico
91
56
50
6
Peru
147
88
79
37
Argentina
129
85
77
19
Brazil
131
73
66
18
Chile
186
123
110
27
North America
52
32
28
18
Rest of Latin America
155
103
93
89
Egypt
225
144
129
38
France
300
161
145
51
Germany
286
179
161
48
India
21
9
59
2
Indonesia
86
42
285
11
Israel
74
39
35
11
Italy
145
88
79
23
Malaysia
182
42
38
14
Netherlands
334
167
151
186
Nigeria
108
67
60
65
Pakistan
99
53
48
30
Russia
168
100
90
83
Saudi Arabia
85
53
47
41
South Africa
79
42
38
35
Spain
129
80
72
77
Turkey
23
20
17
6
United Arab Emirates
71
41
37
40
United Kingdom
148
83
75
81
Rest of Africa
47
33
30
76
Rest of Asia Pacific
153
99
89
47
Central & Eastern Europe
180
129
117
52
Middle East
71
41
37
46
Western Europe
124
88
79
83
Other
126
71
64
30
How templates and service messages are billed
A Utility, Marketing or Authentication template is charged once per message.
When the customer replies to a template, or starts a conversation, one Service message is charged for the whole conversation.
A conversation covers every message exchanged within 24 hours of the customer's last message.
If the customer writes again after 24 hours, a new conversation opens and a new Service message is charged at the rate for their country.
Should you move to a direct connection?
You can, and for high-volume template sending it is usually cheaper. In exchange you take on the Meta side: your own payment method, and Meta's delivery charges billed straight to you.
For comparison only, using 1 USD = 1,000 Dapta credits. A "credit equivalent" is a unit of comparison — Meta charges money, not credits.
Marketing
26 credits
12.5 equivalents
~51.9%
Utility
18 credits
0.8 equivalents
~95.6%
Authentication
16 credits
0.8 equivalents
~95%
This is the Colombia example, not a universal rate, and it covers templates only. It is not a reduction of your Dapta subscription. Rates differ sharply by country — check yours before assuming the same difference.
There is no equivalent percentage for service messages: on a legacy line Dapta's Colombia service charge is 4 credits per conversation, while Meta charges per delivered message. The two cannot be compared as a percentage.
Moving an existing number is a coordinated change, not a one-click switch. Talk to your Dapta account team before starting so templates, sequences and scheduled sends are checked first.
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