Dapta and WhatsApp Business
Dapta works with the WhatsApp Business number you already use. What changes for your number, and what your agent adds on top of WhatsApp.
Dapta does not replace WhatsApp. It works with it.
Your customers keep writing to the same WhatsApp Business number, from the same app, the same way they always have. What changes is who is on the other side: instead of a person who has to be free, awake and holding the phone, a Text Agent answers — in your words, with your prices, your policies and your catalogue.
You can keep the WhatsApp Business app on the phone while Dapta is connected. Your team keeps replying from the app whenever they want to, and those replies appear in Dapta alongside the agent's. Nothing has to be deleted, and you do not give up your number.
What you keep and what you gain
Your number
Your WhatsApp Business number
The same number
What the customer sees
Who answers
Whoever is free
Your agent, instantly, at any hour — and a person the moment it matters
What a Text Agent adds on top of WhatsApp
WhatsApp on its own can greet people, give your opening hours and answer a handful of questions you typed in advance. That is often enough to start. A Text Agent is built for what comes after the first answer — knowing your real inventory, doing something in your systems, recording the result, and involving a person at the right moment.
Greet, give hours, answer FAQs
Yes
Yes
Answer at 2 a.m., or during a launch
Someone has to be holding the phone
The agent replies on its own, as many conversations at once as arrive
Answer from your catalogue, PDFs or website
Quick replies you typed by hand
Brains built from your own sources
Record what each conversation produced
Open the chat and read it
Post-conversation analysis extracts the fields you define
Move the lead in your CRM
Copy it across by hand
CRM Pipeline Sync moves the HubSpot deal or GoHighLevel opportunity on its own
Message a list of contacts
Broadcast lists, capped, only to people who saved your number
Sequences: import, schedule, retry, fall back to a call
Work as a team on one number
The app is built for one business phone
Inbox: assign, take over, release, tag, filter
Tell Meta Ads which chats became customers
Set it up yourself
The Meta Ad Conversions credential lives inside the agent
What about WhatsApp's own AI assistant?
Meta has built an AI assistant into WhatsApp Business. It is a separate product from Dapta: connecting your line to Dapta does not switch Meta's assistant on, and using Dapta does not require it.
One number, one AI. If Meta's assistant is enabled on a number you want Dapta to answer on, turn it off before you connect — Dapta's onboarding requires it. Your team can still reply by hand from the WhatsApp Business app exactly as before; that is a person writing, not an AI.
Meta's assistant needs very little setup and is right there in the app. If what you need is a greeting, your opening hours and answers to a handful of common questions, it will do that.
A Dapta Text Agent is built for what comes after the first answer — and for the conversations you start:
Answering from your real catalogue, files and website, not only what you can type into Meta's tools.
Doing something in your systems mid-conversation, and recording the outcome afterwards.
Reaching out first: Sequences to a contact list, with the line protected while you send.
A team operating one number together in Inbox, and the same agent on your website.
What it costs
Dapta charges credits for what the agent does: reading a message, working out the answer, replying. WhatsApp delivery is charged separately, by whoever provides the line. Nothing is charged twice for the same thing.
The parts people expect to be expensive usually are not: incoming messages are free, an answer costs the same however long it is, failed messages are free, and testing in the Playground is not a customer conversation.
WhatsApp billingWhere to go next
What people use Text Agents forPrepare your Meta accountConnect your Agent with WhatsAppLast updated