> For the complete documentation index, see [llms.txt](https://docs.dapta.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.dapta.ai/ai-voice-agents/analyze-your-calls/post-call-analysis-post-call-data-retrieval.md).

# Post Call Analysis – Post-Call Data Retrieval

This feature allows you to specify what information you want to extract from each interaction once the call has ended.

<figure><img src="https://3835013762-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCy5rSNtQmtqYCGzJlNEB%2Fuploads%2Fgit-blob-47dbb94b2c3b7eafe49965f390345b7b0d7d6dd5%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>

Extracting this data is essential for facilitating analysis, generating reports, or defining follow-up actions.

<p align="center"><br></p>

<figure><img src="https://3835013762-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCy5rSNtQmtqYCGzJlNEB%2Fuploads%2Fgit-blob-0840c54ce8ef247e34094c7a79217b423c10a849%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>

In all cases, follow these steps:

* Step 1: Give the data point a name
* Step 2: Write detailed instructions
* Step 3: Provide formatting examples (Optional)

<br>

You can extract the following data types from post-call analysis:

#### Text (String):

Used to capture written, detailed information such as names, descriptions, and open-ended responses.

<figure><img src="https://3835013762-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCy5rSNtQmtqYCGzJlNEB%2Fuploads%2Fgit-blob-82726a5ed153c128c84889fa1003379ff9280ba5%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>

Example:

Call summaries, action items, or key topics discussed.

***

#### Selector (Enumeration):

Used to categorize information from a fixed list of predefined options.

Ideal when the user must choose from a limited set, such as dropdowns or selection menus.

<figure><img src="https://3835013762-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCy5rSNtQmtqYCGzJlNEB%2Fuploads%2Fgit-blob-fb6bae55abadb3d918299310f962a3f75457c6a3%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>

Example:

Issue types, product categories, or resolution status.

***

#### Boolean (True/False):

Used for simple yes/no determinations.

<br>

<figure><img src="https://3835013762-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCy5rSNtQmtqYCGzJlNEB%2Fuploads%2Fgit-blob-8fc1cc16b57e74f5941c1eaab65377ad39551a49%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>

Stores a logical value, either “true” or “false”. Useful for binary conditions like yes/no, true/false, or accept/reject.

Example:

Whether the customer answered for the first time.

***

#### Number (Numeric Value):

<br>

<figure><img src="https://3835013762-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCy5rSNtQmtqYCGzJlNEB%2Fuploads%2Fgit-blob-22177af13b17984f4b5c2f55501f8552196a5505%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>

Ideal for quantitative measurements.

Represents numeric values—integers or decimals. Great for calculations, comparisons, or representing quantitative data like ages, amounts, prices, etc.

<br>

Example:

Transaction amounts, call duration, or satisfaction scores.


---

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