👨Creating a Voice Agent
How to enter proper context and instructions to create an a voice agent.
In this section, you will learn how to create your first voice AI agent, including the initial steps and instructions for training and testing your agent.
Step 1: From the main menu on the left side, go to Voice Agents > Agents.
Step 2: On the Agents page, click New Agent in the top right corner.
Step 3: A window will show up with fields for you to fill out your Company Context. Provide relevant information about your business such as the product/service you offer, location, FAQs, etc.
💡 Note: You can use the Website URL section to input your comany's website URL and have Ai generate context automatically.
Company Name: Enter the name of your company.
Company Description: Provide a brief description of what your company does. This helps the agent understand your business.
You may also Choose a Template using the button to quickly create an agent with one of our pre-built templates. These are meant for demo purposes rather than real use cases unless edited after being created.
Click Save and continue to move to the next step.
Step 5: Select Your Agent’s Purpose
Choose the purpose that best fits your agent’s role. This helps Dapta tailor its behavior and prompt style to match the use case.
Language: Choose the language your agent will speak.
Identity Name: This is the name of your agent (e.g., Brian). It will be used in introductions and throughout the conversation.
Purpose: Select from the predefined options below, or choose Custom to define your own.
Available options for Purpose include:
📅 Schedule Meetings – Help leads book a time on your calendar.
📞 Meeting Confirmation Call – Confirm upcoming appointments with leads or clients.
📞 Lead Qualification Call – Ask pre-set questions to determine if a lead is a good fit.
💻 Customer Service & Support – Answer product or service-related inquiries.
📅 Send Reminders – Remind leads or customers about meetings, payments, or events.
💰 Debt Collection Call – Handle payment recovery in a compliant manner.
🛠 Custom – Don’t see what you need? Choose this option to define your own unique purpose.
✅ If your use case doesn't fall under the predefined options, select "Custom" and describe your agent’s purpose in detail in the instructions box below.
Important Instructions: Describe how it should sound (friendly, professional, empathetic), what it must or must not do, and any rules it must always follow. This shapes the AI’s behavior. Click Save and continue to move forward.
Step 6: Test Your Agent
In this step, Dapta automatically generates the first version of your agent's prompt based on the context you’ve provided so far. This prompt acts as the script your AI agent will follow on calls.
🧠 Prompt Overview
✨ The prompt is fully customizable and can be edited in detail later in Advanced Settings.
The auto-generated prompt includes:
Agent Identity & Objectives
Company and Product Context
Objection Handling Strategies
Communication Standards (tone, pronunciation, style)
Call Flow
Input Variables used during the call (e.g.,
{{contact_name}},{{demo_date}}, etc.)
It's pre-filled using the details from earlier steps, but you can refine it anytime in Advanced Settings.
🔁 Working with Variables
Dapta will auto-generate a list of variables detected from your prompt (e.g.,
contact_name,company_name,demo_date)These variables are used dynamically during calls to personalize the conversation
You can manually add or remove variables using the Add Variable button
Fill in sample values for these variables in the Test Call Setup section to preview how they’ll sound
📞 Try a Test Call
Add a test phone number
Click Test Call to hear your AI agent deliver the prompt using the variable values you entered
⚙️ Giving Feedback
Once you have completer your first test call you will be prompted to provide feedback. We appreciate and welcome all feedback as it help us improve the way our AI agents sound and perform.
Once you have provided feedback you, will now be able to access all of the settings to further customize and fine-tune your agent.
👉 Please refer to this article for an in-depth guide of how each parameter works:
Customizing your Voice AI Agent
Last updated: Feb 11th 2026
Last updated