📄Managing your campaign
Learn how to manage your campaigns in Dapta — edit settings, monitor call logs, manage contacts, track performance metrics, and use list actions like duplicate and delete.
After creating a campaign you land on the detail page, which gives you full control and visibility over its execution. This guide covers everything you can do from the campaign detail page and the campaign list.
Campaign Detail Page
The detail page includes four tabs: Settings, Call Logs, Contact List, and Metrics.
At the top of the page you will find:
A status capsule showing the current campaign status.
An Active toggle to enable or disable scheduled execution.
A Run button to manually trigger the campaign for testing.
A Save Changes button (on the Settings tab) that activates when you have unsaved edits.
The Active toggle is disabled until you set a Start Date on the campaign. Configure your schedule first, then activate.
Settings Tab
The Settings tab lets you view and edit all campaign configuration after creation. It is divided into three sections:
Basic Data
Campaign Name — Edit the name that identifies your campaign.
Campaign Objective — Update the optional description.
Agent — Change the voice agent assigned to this campaign.
Schedule & Attempts
All the same fields from the creation wizard (start/end dates, calling days, weekly schedule, time zone, country, max attempts, attempts per day) are available here for editing. See Create a campaign — Step 2 for details on each field, including when the Country dropdown appears for multi-country time zones.
Campaign summary
Once your dates and weekly schedule are filled in, a Campaign summary card appears at the bottom of the section. It restates your configuration in plain language so you can sanity-check it before saving:
ℹ️ Campaign summary Your campaign will start on: April 27, 2026 It will call Monday to Friday between 08:00 AM - 06:00 PM (America/Phoenix) Each contact will receive up to 5 calls in total, max 1 per day.
Advanced Settings
Expand the Advanced Settings accordion at the bottom of the Settings tab to access:
Batch Size — Controls how many contacts are processed per batch. Set a value between 1 and 500 (default is 100).
Phone Number Rotation — Toggle this on to rotate between multiple outbound phone numbers. Once enabled, select the numbers you want to use from the dropdown. Each number displays its nickname and SIP trunk status.
Changes are not saved automatically. Click Save Changes in the top-right corner after making edits. If you try to navigate away with unsaved changes, a warning will appear.
Call Logs Tab
The Call Logs tab shows a detailed record of every call attempt made by the campaign.
Table columns
Phone Number
The contact's phone number. Searchable.
Disconnect Reason
Why the call ended (e.g., User Hangup, Voicemail Reached). Filterable — see Disconnect Reasons reference below.
Status
The call's processing status. See the status table below.
Call Successful
Whether the call achieved its intended goal. Filterable by Yes/No.
Duration
Length of the call. Filterable by duration.
Credits
Credits consumed by the call.
Feedback
Per-call feedback you've left. See Feedback below.
Tools
Number of tools or actions the agent invoked during the call.
Date
When the call was placed. Filterable by date.
Call statuses
queued
Call is waiting to be placed.
created
Call record has been created in the system.
registered
Call has been registered with the telephony provider.
in_progress
Call is currently active.
ended
Call completed normally.
not_connected
Call was placed but did not connect to the contact.
error
An error occurred during the call.
failed_rate_limit
Call was not placed because a rate limit was reached.
Disconnect Reasons reference
The Disconnect Reason column tells you why each call ended. Click the filter icon on the column header to filter by a specific reason. The full list:
dial_no_answer
The contact's phone rang but no one picked up.
dial_busy
The contact's line was busy.
dial_failed
The dial attempt failed before the call could connect.
voicemail_reached
The call connected to the contact's voicemail system.
user_hangup
The contact answered and hung up before the conversation ended.
agent_hangup
The agent ended the call (typically when its objective was met).
user_declined
The contact actively declined the call (for example, sent it to voicemail).
inactivity
The call ended because no one was speaking for an extended period.
max_duration_reached
The call hit the maximum allowed duration and was cut off.
call_transfer
The call was transferred to another number or agent.
marked_as_spam
The call was flagged as spam by the carrier or recipient.
invalid_destination
The phone number is not valid or not reachable.
concurrency_limit_reached
Too many simultaneous calls were in progress; this one was deferred.
telephony_provider_unavailable
The telephony provider was temporarily unreachable.
telephony_provider_permission_denied
The telephony provider rejected the call (often a permissions or routing issue).
error_no_audio_received
The call connected but no audio was received from the other side.
error_asr
A speech recognition error occurred during the call.
error_dapta
A Dapta-side error interrupted the call.
error_unknown
The call ended due to an unclassified error.
Call analysis data
Each call log includes analysis data that is generated after the call ends:
Call Successful — Whether the agent completed its intended task. The agent itself decides this based on its prompt and conversation outcome (for example, "appointment booked", "lead qualified"). Filterable by Yes / No.
User Sentiment — The detected emotional tone of the contact during the call. Typical values are Positive, Neutral, and Negative. Detected automatically from the conversation.
In Voicemail — Whether the call reached a voicemail system.
Call Summary — An AI-generated summary of the conversation.
Dynamic Variables — Values that were passed into the agent for this call (for example, the contact's name or company), pulled from the CRM at dial time.
Custom Analysis Data — Any additional values the agent extracted during the call, based on your agent's analysis configuration.
Feedback
Each call row includes a Feedback column where you can rate the call. Click the icon to leave a thumbs up, thumbs down, or a written comment. Feedback is useful for QA reviews and for iterating on your agent's prompt — it does not affect call execution.
Actions
Search — Filter the logs by phone number or contact.
Download as Excel — Export all call logs. The exported file includes the call analysis data, dynamic variables, and any custom analysis fields as additional columns.
Refresh — Reload the logs list.
View call detail — Click the eye icon on any row to open the full call history for that contact in a new tab.
Contact List Tab
The Contact List tab displays all contacts enrolled in the campaign.
Table columns
Phone Number
The contact's phone number.
Attempts
Total call attempts for this contact, including retries.
Connected
Number of attempts that connected.
Successful
Number of calls marked as successful by the agent.
Credits
Total credits consumed for this contact.
Duration
Total call duration across all attempts.
Last Disconnection
The disconnect reason from the most recent call.
Last Call Date
When the most recent call was placed.
Created At
When the contact was added to the campaign.
Row actions
Click the three-dot menu on any contact row to access:
Edit Contact — Opens the CRM contact editor where you can update the contact's details.
Copy Contact ID — Copies the contact's unique ID to your clipboard.
Remove from Campaign — Removes the contact from this campaign. This does not delete the contact from your CRM.
Bulk actions
Import CSV/XLSX — Click the import button to upload a new file and add more contacts to the campaign. This opens the same property mapping interface used during campaign creation.
Download as Excel — Export the full contact list including all mapped fields.
Refresh — Reload the contacts list.
💡 Tip: Click any contact row to jump directly to the Call Logs tab filtered by that contact, showing all their call attempts.
Metrics Tab
The Metrics tab gives you a complete performance overview of your campaign. Use the date range picker at the top to filter the data — by default it is set from your campaign's start date to today.
KPI Cards
Five summary cards are displayed at the top:
Credits Used — Total credits consumed by the campaign.
Total Calls — Number of call attempts made.
Contacts Called — Unique contacts that were dialed.
Connection Rate — Percentage of contacts that answered. Calculated as (Contacts who answered ÷ Total Contacts) × 100.
Avg. Call Duration — Average length of connected calls.
Calls Made Chart
A line chart showing the number of calls made per day, broken down by disconnect reason. Hover over any data point to see a detailed breakdown. Click any label in the legend to show or hide that line.
Contact Funnel
A horizontal funnel visualization showing:
Total Contacts — Everyone in the campaign.
Connected — Contacts who answered the call, with percentage of total.
Successful — Contacts where the agent marked the call as successful, with percentage of total.
A large gap between Connected and Successful may indicate issues with your agent's prompt or conversation flow. A large gap between Total Contacts and Connected may suggest calling at suboptimal times or dialing invalid numbers.
Campaign List Actions
Back on the campaigns list page, each campaign row has a three-dot menu with the following actions:
Edit
Opens the campaign for editing. If the campaign does not have a start date configured yet, it opens directly in the creation wizard at the scheduling step. Otherwise, it opens the campaign detail page.
Duplicate
Creates a copy of the campaign with all its settings (name, agent, schedule, calling rules). The copy is created with:
The name appended with (Copy).
The Active toggle set to off.
No contacts — you need to import contacts into the new campaign separately.
Delete
Permanently deletes the campaign. This action cannot be undone. A confirmation dialog will appear before deletion.
Deleting a campaign removes all its call logs and contact associations. Make sure to export any data you need before deleting.
Search and Sort
The campaign list page includes:
A search bar to filter campaigns by name.
A sort button to change the list order — sort by Name (alphabetical) or by Creation Date (default, newest first).
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