💬WhatsApp fallback

Reach the contacts your sequence could never get on the phone. When a contact exhausts every call attempt without connecting, Dapta sends an approved WhatsApp template as a last-resort touch.

Some contacts simply never pick up. WhatsApp fallback gives those numbers one more chance to convert: once a contact has burned through the call attempts you configured without ever connecting, Dapta sends them an approved WhatsApp template instead.

It is the mirror image of the call fallback available on text sequences — same idea, opposite direction. Here the call comes first and the message is the safety net.

The fallback only fires for contacts who never connected. A contact who answered the call is not messaged.

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How it works

1. The sequence dials the contact according to your Max Attempts Per Contact and Attempts Per Day settings.

2. The contact never connects.

3. On the attempt you designated — by default the last one — Dapta sends the WhatsApp template from the sender you selected.

For a full explanation of how attempts are counted and rescheduled, see Call Logic & Limits.

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Enabling WhatsApp fallback

WhatsApp fallback is configured on the sequence's Settings tab, in the WhatsApp fallback block below the main sequence form.

Step 1: Open the sequence and go to the Settings tab.

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Step 2: Find the WhatsApp fallback block and turn on Enable.

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Step 3: Fill in the configuration below, then save.

Configuration

Field	Required	Description
WhatsApp sender	Yes	The WhatsApp number the fallback message is sent from.
Template	Yes	The approved WhatsApp template to send. Only templates approved by Meta appear in the list.
Send after attempt	No	The attempt number after which the template is sent. Leave it empty to send on the last attempt.
Template variables	No	Map each variable in your template to a contact field (for example first_name). Leave a row blank to skip it.

The sequence will not save with the fallback enabled until you have selected both a WhatsApp sender and a template. If the senders or templates fail to load, save the sequence without the fallback and try again.

Choosing when it fires

Send after attempt controls how patient the fallback is:

• Leave it empty — the message goes out only after every call attempt is exhausted. Most conservative, and the default.

• Set it to a lower number — the message goes out earlier, after the attempt you specify. Useful when you would rather reach someone on WhatsApp than keep dialing a number that clearly is not answering.

The number you enter must be within your sequence's Max Attempts Per Contact range, otherwise the fallback never has a chance to fire.

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Requirements

Before enabling the fallback, make sure you have:

• A connected WhatsApp channel in your workspace to send from.

• At least one Meta-approved template — templates pending review or rejected cannot be used.

Template approval, quality ratings, and messaging limits are governed by Meta, not by Dapta. If you are new to WhatsApp templates, the text agent sequence docs cover those rules in depth.

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Related pages

📄Create a sequence📄Call Logic & Limits📞Call fallback