# Giving Feedback on Calls

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📍 Where to Start

Head to **⚙️ Advanced Settings** and select the **📞 Call Log** tab.

#### 🪄 How It Works:

1. 📋 From the call list, click on any call you’d like to review.

<figure><img src="https://3835013762-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCy5rSNtQmtqYCGzJlNEB%2Fuploads%2Fgit-blob-6f94551437d7e44e8a01afdc9e1ee23425ed4703%2FScreenshot%202025-06-18%20at%2012.55.59%E2%80%AFPM.png?alt=media" alt=""><figcaption></figcaption></figure>

2. 🎧 You’ll be taken to the **Call Analysis** page where you can listen to the recording and read the transcript.

<div align="left"><figure><img src="https://3835013762-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCy5rSNtQmtqYCGzJlNEB%2Fuploads%2Fgit-blob-3604d9ca1ddb729723c8a5f900797f78b83ae534%2FScreenshot%202025-06-18%20at%201.06.30%E2%80%AFPM.png?alt=media" alt=""><figcaption></figcaption></figure></div>

3. 👍 👎 Select either **thumbs up** or **thumbs down** depending on how the call went.

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![](https://3835013762-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCy5rSNtQmtqYCGzJlNEB%2Fuploads%2Fgit-blob-39e0935edeb870acaeb213c1bee1626f26c7067e%2FScreenshot%202025-06-18%20at%2012.49.41%E2%80%AFPM.png?alt=media)

4. 📝 A modal will appear asking for a quick comment—tell us what worked or what could be better.

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![](https://3835013762-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCy5rSNtQmtqYCGzJlNEB%2Fuploads%2Fgit-blob-9b02fec2ed45defeb915b2c757d6c5d0851dbfb4%2FScreenshot%202025-06-18%20at%2012.50.00%E2%80%AFPM.png?alt=media)\
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5\. 💬 You can also go to the **Comments** tab on the top right to leave additional or more detailed feedback.\
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6\. 🔔 Mention the Dapta team by typing `@Dapta` or use `@` to select a specific team member. It’s a quick way to notify someone directly, loop in your team, or flag a call for review.\
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![](https://3835013762-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCy5rSNtQmtqYCGzJlNEB%2Fuploads%2Fgit-blob-8bc9aa26799f6c2a6cbafab63daff0c2cdb273ea%2FScreenshot%202025-06-18%20at%202.28.04%E2%80%AFPM.png?alt=media)<br>

💡 **Why it matters:** Your feedback helps us train the AI to get smarter and more accurate over time. Every comment helps improve future calls.