📄Giving Feedback on Calls
🗣️ You can provide feedback on any call to help improve our AI and support
📍 Where to Start
Head to ⚙️ Advanced Settings and select the 📞 Call Log tab.
🪄 How It Works:
📋 From the call list, click on any call you’d like to review.
🎧 You’ll be taken to the Call Analysis page where you can listen to the recording and read the transcript.
👍 👎 Select either thumbs up or thumbs down depending on how the call went.
📝 A modal will appear asking for a quick comment—tell us what worked or what could be better.
5. 💬 You can also go to the Comments tab on the top right to leave additional or more detailed feedback.
6. 🔔 Mention the Dapta team by typing @Dapta or use @ to select a specific team member. It’s a quick way to notify someone directly, loop in your team, or flag a call for review.
💡 Why it matters: Your feedback helps us train the AI to get smarter and more accurate over time. Every comment helps improve future calls.
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