Post Call Analysis – Notifications 🔔

Automatically send an email alert after a call, choosing who receives it, what call data it includes, and the post-call variable condition that triggers it.

The Notifications feature lets your agent send an automated email after a call is executed. You decide who receives it, which post-call data the email contains, and the condition that must be met for the email to be sent.

Emails are sent from [e-mail].

You'll find it in the Post-Call Analysis section of your agent, selectable from the Call Analysis tab within the voice agents, below Call Analysis Flow.

If no notification has been configured yet, the card shows an Add Notification button. Once configured, the card displays the recipient and trigger condition, and it can be edited or deleted.

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Setting Up a Notification

Click Add Notification to open the configuration modal.

Name

A label to identify this notification internally (e.g. Sales follow-up alert). Required.

To

The email address that will receive the notification. Required, and must be a valid email.

Body

Choose which post-call data the email includes. Each section is a toggle and all are enabled by default:

• Call Details – basic call metadata such as numbers, duration and timestamps.

• Customer Information – the customer details associated with the call.

• Post Call Analysis – the custom variables extracted during post-call analysis.

Turn off any section you don't want to receive.

Send Condition

The send condition is required. The email is delivered only when the chosen post-call analysis variable matches a specific value.

• Variable – pick one of the variables you defined in Data Retrieval from your Calls.

• Condition – Equals or Does not equal.

• Value – the value to compare against. The input adapts to the variable type:

  • Boolean → choose Yes or No.

  • Selector (enum) → choose from the variable's predefined options.

  • Text / Number → type the expected value.

The send condition depends on a post-call variable. If no post-call variable has been created and the condition is not set, the notification can't be sent. Define your variables first under Data Retrieval from your Calls. See Post Call Analysis – Post-Call Data Retrieval.

We recommend creating a new post-call variable specifically as the trigger for the notification (for example a successful_call boolean, or a should_notify selector), so the condition stays meaningful and isolated from variables used elsewhere.

Example: send the email only when successful_call equals Yes.

Send Email Test

Use Send Email Test to send a sample email to the configured recipient with the currently enabled sections, so you can preview the format before saving.

Saving

Click Confirm to save. All three send condition fields (variable, condition, value) must be completed before saving. Use Cancel to close without saving.

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Editing or Deleting

From the Notifications card, use the pencil icon to reopen the modal and adjust any setting, or the trash icon to remove the notification (a confirmation is required). Only one notification can be configured per agent.