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microphone-linesConfigure Conversation – Background Sound 🔊

This setting allows you to add background sound to your agent, giving the call a bit more realism. You can also configure the volume of the ambient sound.

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Background SounD

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The available options are:

  • Café: Simulates the sound of a coffee shop

  • Convention Center: Simulates the sound of a conference or convention

  • Outdoors – Summer: Simulates the sound of a summer outdoor environment

  • Outdoors – Mountain: Simulates the sound of a mountain outdoor environment

  • Static Noise: Simulates static background noise

  • Call Center: Simulates the sound of a contact center

  • None: No background sound is added

Ambient Sound Volume

  • Lower Value (0): No ambient sound is heard

  • Higher Value (2): The selected ambient sound is clearly audible

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