Configure Conversation – Transcript Formatting 📄

The Transcript Formatting feature is designed to prevent common interpretation errors by agents, such as when phone numbers are incorrectly formatted as timestamps.

This feature includes a toggle switch to enable/disable transcription formatting. It can help resolve certain issues, such as:

• Phone numbers being misinterpreted as timestamps

• Double digits not being captured accurately

Disabling this feature may reduce transcription accuracy, but it could also improve the system’s response time.