Conversation Behavior – Start Conversation ▶️

This feature allows you to configure who initiates the conversation.

Options:

Conversation Start Behavior

  • User Initiates

  • AI Initiates (Dynamic Message – Based on Instructions)

  • AI Initiates (Predefined Message)

The options to define who starts the conversation are:

  • User Initiates:

    With this setting, the AI agent will wait for the user to speak first to start the conversation.

  • AI Initiates (Dynamic Message – Based on Instructions):

    If you choose this option, the AI agent will start the conversation with dynamically generated messages. These messages will be created based on the instructions or “prompt” you have configured for the agent.

  • AI Initiates (Predefined Message):

    By selecting this option, the AI agent will start the conversation using a single, specific message that you have previously defined in your prompt.

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