🧪Test Agent

Test your voice agent before going live using the Test Agent section: chat with it in real time or let AI run an automated simulated conversation.

The Test Agent section lets you try your voice agent without placing a real phone call. Inside the Try your Agent panel you'll find two browser-based testing tools: Chat, where you talk to the agent yourself, and Simulation, where AI plays the customer for you.

Both tools run entirely in your browser and use the agent's current, unsaved instructions — so you can tweak the prompt on the right and immediately test the change.

Test Chat

Use Chat to have a live, text-based conversation with your agent, exactly as it would unfold on a call. It's the fastest way to sanity-check your prompt, greeting, and responses.

Step 1: From the agent editor, open the Test Agent tab and select Chat in the Try your Agent panel. Fill in any input variables (e.g. contact_name, contact_email) with sample values to personalize the conversation.

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Step 2: Click Start Chat. The agent opens with its greeting in the Call Transcript, just as it would at the start of a real call.

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Step 3: Type your reply in the Ask assistant anything... box and press Enter to send. The agent responds in real time, so you can follow the full back-and-forth in the transcript. Use the back arrow to return to the testing options, or New chat to start over.

Simulation

Use Simulation when you want AI to act as a customer and run an automated conversation against your agent. It's ideal for stress-testing how your agent handles a realistic persona end to end, without you typing a single message.

Step 1: In the Try your Agent panel, select Simulation. Dapta automatically generates a Simulated user profile describing the customer's Goal and Personality. You can edit this text to test a specific scenario.

💡 Note: Toggle on Use real conversations to base the simulated customer on your agent's actual past conversations instead of a freshly generated profile.

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Step 2: Click Simulate Conversation. The AI takes on the customer persona and starts chatting with your agent automatically.

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Step 3: Watch the exchange unfold in the Call Transcript. When the run finishes, you'll see a status such as The agent ended the call. Click Run again to launch a new simulation, or the back arrow to return to the testing options.