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🔔Notification emails (account templates)

Edit the two account-wide submission emails in Dapta Forms: the new submission notice and the respondent confirmation. Turn each one on or off, rewrite the subject and body, insert variables, check th

Dapta Forms sends two emails when a form is submitted: one to you, and one to the person who answered. Both are written once for the whole workspace and every form uses them, unless that form overrides them from its Connect tab.

This page is where you edit the workspace-wide copy.

⚠️ Note: Only admins and owners of the workspace can edit these templates. Members see the notice Only admins and owners of this workspace can edit its notification emails.

Step 1: Click your name at the bottom of the left menu to open the account menu, then choose Notifications under Account settings. You land on Account settings with the Notifications tab selected.

The Notifications tab of Account settings showing the New submission notice card with its Send this email switch, Subject and Body
Notifications sits next to Workspaces, Brand kit and Public page. The Managing chip above the card names the workspace these templates belong to.

The page holds two cards, and that is the complete list of emails Dapta Forms sends about submissions:

Email
When it is sent

New submission notice

Sent to you when someone submits a form.

Respondent confirmation

Sent to the respondent to confirm you received their answers.

Step 2: Use the Send this email switch to decide whether the email goes out at all. The helper text reads Turn off to stop sending this email entirely. Turning it off stops that email for every form in the workspace.

Step 3: Rewrite the Subject and the Body. Both are plain text boxes, and both start out holding the default copy so you can edit rather than write from scratch.

The stock copy looks like this:

Email
Subject
Body

New submission notice

New submission: {{formName}}

You have a new submission on "{{formName}}". then From:, Score:, Outcome: and View submissions: lines

Respondent confirmation

We got your responses: {{formName}}

Thanks: we've recorded your responses to "{{formName}}." then a View or edit: line

Step 4: Add a variable anywhere in the subject or the body. Under Available variables the helper text reads Click a variable to insert it. Each is replaced with the real value when the email is sent. Click a chip and it drops into the field you were last typing in. Preview below shows the finished email with sample values, so you can see the result before you save.

The Available variables chips and the Preview box of the New submission notice, with the Save changes button
Available variables inserts a placeholder, Preview renders the email with sample values.
Variable
What it becomes

{{formName}}

Form name

{{respondentEmail}}

Respondent email

{{score}}

Score

{{outcomeLabel}}

Outcome

{{formLink}}

Form link

💡 Tip: Anything that is not one of these five variables is left exactly as you typed it, braces included. If a variable comes out empty in a real email, the form simply had nothing to put there (no score, no outcome, no email question).

Step 5: Click Save changes. The chip in the top right of the card switches from Using default to Customized, which is how you tell at a glance whether an email still carries the stock copy.

The New submission notice card with a rewritten subject, the Customized chip and the Reset to default button
Once you save your own copy the chip reads Customized and Reset to default becomes the way back.

Step 6: To undo your edits, click Reset to default. A confirmation asks Reset this email's subject and body to the default copy? Confirm with Reset to default and the card returns to the stock subject and body, and to the Using default chip. The Send this email switch is not touched by a reset.

Which copy an email actually uses

Each field is resolved on its own, in this order:

  1. The form's own override, set on that form's Connect tab.

  2. The account template on this page.

  3. The stock copy that ships with Dapta Forms.

So a form can override just the subject and keep your account body, and a form with no override at all follows whatever you write here.

The stock copy exists in English and in Spanish, and Dapta Forms picks the language for you. The moment you save your own subject or body, that exact text is sent instead, in whichever language you wrote it.

⚠️ Note: The address the emails are sent from is set by the deployment. It is not editable per account or per form.

Overriding these emails for one form

Open a form, go to its Connect tab and scroll to Emails. Each card there shows Using the account template or Custom for this form, with a muted Subject: preview underneath.

  • Customize for this form copies the current template into that form and opens the same editor you used here.

  • Use account template removes the form's copy. It asks Remove this form's custom copy and go back to the account template? first.

The footnote on that section points back to this page: the account-wide templates live in Settings → Notifications.

Full details are in Submission emails.

What's next

PreviousInvitations
NextPublic page & identity

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