> For the complete documentation index, see [llms.txt](https://docs.dapta.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.dapta.ai/dapta-mcp/troubleshooting.md).

# Troubleshooting

Most issues come down to the API key or the connection. This table covers the common cases.

| Symptom                                       | Likely cause                                                              | Fix                                                                                                                                  |
| --------------------------------------------- | ------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------ |
| Key creation fails with a connection error    | Dapta's secured systems were briefly unreachable (for example, VPN off)   | Reconnect and retry                                                                                                                  |
| "Unauthorized" or no data comes back          | The key may be revoked, or it belongs to a different workspace            | Mint a fresh key for the workspace you want and connect again                                                                        |
| "Create API key" button missing               | You are not a workspace owner                                             | Ask your workspace owner to create a key                                                                                             |
| Tools do not appear in Claude Desktop         | The plugin is not connected yet                                           | Open the plugin's **Connectors** tab and click **Install** next to **dapta-ai**, then quit Claude fully with **Cmd+Q** and reopen it |
| Nothing happens in the regular Claude.ai chat | The plugin runs in Claude Cowork and Claude Code, not the standard chat   | Use Claude Cowork or Claude Code                                                                                                     |
| Claude Desktop "Add custom connector" fails   | That dialog is now sign-in only, the old connector URL no longer connects | Use the **plugin** instead: download it from the key dialog and upload it under Personal plugins                                     |
| Plugin upload is rejected                     | The `.zip` was unzipped before uploading                                  | Upload `dapta-ai-plugin.zip` as-is, do not unzip it                                                                                  |
| Lost your key                                 | The key is shown once and cannot be recovered                             | Revoke it and mint a new one                                                                                                         |
| Can't download the plugin again               | The plugin is generated once, from the key reveal dialog                  | Revoke the key and mint a new one to get a fresh plugin                                                                              |
| Can't mint a new key                          | An active key already exists                                              | Revoke the current key first (one per workspace)                                                                                     |

***

## Still stuck?

If none of the above fixes it, open a tracked ticket from your AI client. Just say:

> **Open a support ticket: the Dapta MCP isn't connecting.**

Claude will preview the ticket and file it once you confirm. See [Support](/dapta-mcp/skills/support.md) for details.

***

## Related

{% content-ref url="/pages/y0N0ytQ0C9FIgnF9BZoY" %}
[Verify your connection](/dapta-mcp/setup/verify.md)
{% endcontent-ref %}

{% content-ref url="/pages/zhvtvDJJrqsIADXWzT7U" %}
[Mint your API key](/dapta-mcp/setup/mint-your-api-key.md)
{% endcontent-ref %}


---

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