Upgrade or Downgrade Your Plan

Move between Pro, Scale-Up and Prime from the Plans tab: what happens to your credits, users and workspaces, and when the new price is charged.

You can change plan yourself at any time from Billing & Plans. Click your profile at the bottom-left corner of the app, choose Billing and open the Plans tab. Your current plan is marked Current Plan; every other card shows the action available.

How do I upgrade or downgrade my Dapta plan?

Go to Billing & Plans, open Plans and click the button on the plan you want: Upgrade Plan to move up, Downgrade Plan to move down, or Talk to Sales for Prime and Enterprise. Upgrades apply immediately and charge the prorated difference. Downgrades take effect on your next billing date, so you keep your current plan until then.

Upgrading

Step 1: In the Plans tab, pick Monthly or Yearly and click Upgrade Plan on the bigger plan.

Step 2: Confirm the payment with the card on file.

Step 3: The new plan is active as soon as the payment goes through. Its monthly credits are added to your balance on top of the credits you already had, and the higher limits on users and workspaces apply right away.

You are charged a prorated amount for the days left in your current period, not the full price. Your billing date moves to the day of the upgrade, so the next full charge is one month (or one year) later.

Prime and Enterprise show Talk to Sales instead of an upgrade button. A member of the team sets the plan up with you and can arrange invoicing or a custom credit volume.

If you only need more credits this month and not a bigger plan, buy them instead: see Buying extra credits.

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Downgrading

Step 1: In the Plans tab, click Downgrade Plan on the smaller plan.

Step 2: Tell us why you are moving down. The reason is required and helps the team improve the plan you are leaving.

Step 3: Dapta offers a short call with the team to check whether a smaller plan plus purchased credits, or a different setup, solves your problem. Book it if you want, or continue on your own.

Step 4: Confirm. Nothing changes until your next billing date: you keep your current plan, limits and credits until the end of the period you paid for. From the next billing date you are charged the lower price and receive the smaller plan's monthly credits.

Before you confirm, check that you fit inside the new plan:

Moving to	Users	Workspaces	Credits a month
Pro	5	5	100,000
Scale-Up	Unlimited	25	500,000

If you have more users or workspaces than the new plan allows, remove the extra ones before the next billing date so your team does not lose access unexpectedly.

What happens to my credits when I downgrade?

Credits you already have, from your plan or purchased, stay in your balance when you downgrade. From the next renewal you receive the smaller plan's monthly allowance on top of what is left. If your balance looks wrong after the change, contact Support.

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Switching between monthly and yearly

Use the Monthly / Yearly switch in the Plans tab and select your plan again. Yearly billing costs 16.7% less. The switch works like an upgrade: you are charged right away, prorated for the days left in your current period, and your billing date becomes the day you switched.

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Next steps

Plans and PricingCancel Your Subscription