Refund Policy
When Dapta refunds a charge, what is never refunded, how to request one through Support, and how long the money takes to reach your card.
Dapta subscriptions are prepaid for a monthly or yearly period. Cancelling stops the next charge; it does not return the current one. Refunds exist for the cases where a charge should not have happened, and each request is reviewed by a person.
Can I get a refund from Dapta?
Cancelling does not trigger a refund: your plan runs to the end of the period you paid for. Dapta does review requests for duplicate charges, charges after a completed cancellation, accidental credit purchases and billing errors caused by the platform. Ask through the Support chat with the invoice details. Credits already consumed, and credits left unused, are not refundable.
What can be refunded
The Customer Experience team reviews and approves refunds case by case. These are the situations that normally qualify:
You were charged twice for the same period
The duplicate charge is refunded.
You were charged after completing a cancellation before renewal
The charge is refunded and the cancellation is confirmed.
You bought credits by mistake, for example instead of a plan
The amount is applied to the plan you wanted, or refunded, if you report it right away.
A platform error consumed credits it should not have
The credits are returned to your balance once the error is confirmed.
A trial charge you did not intend, reported within the first days
Reviewed individually. Report it as soon as you see the charge.
What is not refunded
Credits you have used. Calls placed, messages sent, numbers rented and Dapti answers are consumed the moment they happen.
Credits you did not use. Credits are not converted back to money. They stay in your balance while your subscription is active and expire when it ends.
The rest of a period after you cancel. Monthly and yearly plans stay active until the period ends instead of being refunded pro rata.
Onboarding and implementation services included in a plan or purchased separately, once the period has started.
Charges from your own providers, such as your telephony carrier or WhatsApp provider when you connect your own account. Those are billed by them, not by Dapta.
How to request a refund
Step 1: Open the Support chat from the top bar of the app, reply to the invoice email, or write to support@daptatech.com.
Step 2: Include the email of the account, the invoice number or date and amount (from Billing & Plans → Invoices) and what happened.
Step 3: Support checks the invoice and the account and comes back to you. Approved refunds are issued to the card that made the payment.
Please write to us before opening a dispute with your bank. A chargeback takes weeks to resolve and blocks payments on the account while it is open; a refund request is usually settled in a few days.
How long does it take?
Once a refund is approved, it is sent to the original payment method immediately. Banks and card issuers usually take 5 to 10 business days to show it on your statement.
Next steps
Billing, Payments and InvoicesCancel Your SubscriptionLast updated