> For the complete documentation index, see [llms.txt](https://docs.dapta.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.dapta.ai/fundamentals/how-credits-work-in-dapta.md). # How Credits Work in Dapta What a Dapta credit is worth and what each call, message, phone number and Dapti answer costs. The same rates Support quotes, in one table. Credits are the single currency for everything you do in Dapta: AI calls, text messages, phone numbers, Dapti and Flow Studio. This page is the reference for what each one costs. ## How much does a call, a message or a phone number cost? **1,000 credits = US$1.** An answered call costs **333 credits per minute**, rounded up to the whole minute. A call that reaches voicemail costs **75**, an AI text message **12 to 40** by model, and a US phone number about **1,380 credits per month**. Calls to your registered **Test Number** are free. Every rate is in the table below. ## Price table | What you use | Credits | How it is counted | | --------------------------------------------------------- | --------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------ | | Answered call (Voice Agent) | 333 per minute | Rounded up to the next whole minute | | Call that reaches voicemail | 75 per call | Standard carrier voicemail only; a personalized greeting counts as an answered call | | Call not answered or line busy | 45 per call | | | Call that fails (invalid number, declined, carrier error) | 0 | | | Call to your registered Test Number | 0 | Logged as a Test Call with its cost shown, never deducted | | Web call from the browser | 0 on paid plans · 200 per minute on the Free plan | | | AI text message (one answer) | 12 to 40, by model | One answer = the AI reads an incoming message and replies once; 40 for GPT 5.1, GPT-4o and Claude Sonnet 4.6 | | Message a person sends from the Inbox | 10 | | | Audio message received | 0 | Subject to change | | WhatsApp business-initiated template | By country and category | See the template table below | | WhatsApp line activation with Dapta as provider | 75,000 one time | | | US phone number bought in Dapta | About 1,380 per month | Carrier price × 1.2; exact price shown before you buy; first month prorated | | A2P 10DLC registration (US SMS) | 5,400 or 55,200 one time · 18,000 vetting · 1,800 or 12,000 per month | See the A2P 10DLC page | | Dapti answer (Free and Pro plans) | 150 on average · 60 to 2,000 by complexity | Real model cost × 2, charged per answer | | Flow Studio run | 1 per run, plus AI nodes at model cost × 2 | 0 for an AI node that uses your own credential | *** ## Voice calls To generate an AI call, Dapta pays for a language model (such as GPT or Claude), speech-to-text and text-to-speech (such as ElevenLabs or Deepgram) and a telephony carrier (such as Twilio). All of that is consolidated into one rate per minute. ### What each call outcome costs * **Answered call: 333 credits per minute.** Billing is per minute, not per second, and every started minute counts as a whole minute: * A call of 1 minute 58 seconds bills 2 minutes = 666 credits * A call of 1 minute 20 seconds bills 2 minutes = 666 credits * A call of 45 seconds bills 1 minute = 333 credits * **Voicemail: 75 credits per call.** The call is still placed and the AI has to detect the voicemail. A call counts as voicemail only when the carrier answers with a standard tone or a non-personalized message. If the recipient recorded their own greeting, the call is treated as answered and bills a full minute. Enable the **End call** option on your agent to hang up before a second minute starts. * **Not answered or busy: 45 credits per call.** * **Failed calls: 0 credits.** Invalid numbers, declined calls and carrier errors are not charged. ### Test calls Register your own phone as a **Test Number** and every call to it is free. It appears in the **Call Log** labeled **Test Call** with its cost shown but not deducted from your balance. A call to any other number consumes credits, even when you are testing. Test Numbers are available on paid plans, including the trial; you can add a new one once a month, and you still need a positive balance to place the call. {% content-ref url="/pages/Q74xtPbnEVm6J4Qedsk5" %} [How to add a Phone Number for Testing in Dapta](/ai-voice-agents/how-to-add-a-phone-number-for-testing-in-dapta.md) {% endcontent-ref %} ### Web calls A web call is a call from your browser to the agent. It is free on every paid plan. On the Free plan it costs 200 credits per minute. *** ## Phone numbers ### US numbers you buy in Dapta Go to **Voice Agents → Phone Numbers → Buy Phone Number**. Before you confirm, Dapta shows the monthly price in credits: the carrier's monthly price multiplied by 1.2, which is about **1,380 credits per month** for a standard US local number. * The first month is prorated: you pay only for the days left in your billing period. * From then on, the full monthly price is deducted from your balance on the number's billing date. * The calls you make and receive on the number are charged on top, at the call rates above. {% content-ref url="/pages/we5zspVTGdlh8PjAmZVe" %} [Buying Phone Numbers through Dapta](/ai-voice-agents/buying-phone-numbers-through-dapta.md) {% endcontent-ref %} ### Numbers in other countries Numbers outside the US are set up by **Customer Support**. The monthly cost is quoted in credits when you request the number. Indicative prices: | Country | Cost USD | Credits | | --------- | -------- | ------- | | Canada | $4 | 4,000 | | Colombia | $28 | 28,000 | | Mexico | $13 | 13,000 | | Peru | $270 | 270,000 | | Argentina | $16 | 16,000 | | Brazil | $9 | 9,000 | | Chile | $14 | 14,000 | | Panama | $16 | 16,000 | If you connect your own telephony provider instead, that provider bills you directly and those charges are **additional** to Dapta credits. {% content-ref url="/pages/JdvL0SojlEy8DZBqVXOx" %} [Connecting your telephony (SIP trunk) to Dapta](/ai-voice-agents/connecting-your-sip-trunk.md) {% endcontent-ref %} *** ## Text agents and WhatsApp ### Message costs One message = one full answer: the AI reads an incoming message and replies once. Each answer is billed once, regardless of its length. | Model of the AI answer | Credits per answer | | ------------------------------------- | ------------------ | | GPT 5.1 | 40 | | GPT-4o | 40 | | Claude Sonnet 4.6 | 40 | | GPT-4o mini | 20 | | GPT-5 nano | 20 | | Gemini 3.1 Flash Lite | 20 | | GPT OSS 120B | 15 | | GPT OSS 20B | 12 | | DeepSeek V4 Flash | 12 | | Message a person sends from the Inbox | 10 | | Audio message received | 0 | The agent's settings show the price next to each model. Only models at 40 credits per answer can handle images and files. Incoming messages from your contacts are not charged. Audio pricing is subject to change; the AI can process voice notes but replies in text. ### Line activation with Dapta as your WhatsApp provider If you choose Dapta as your messaging provider, line activation costs **75,000 credits, charged once**. ### Message templates **What are templates?** Templates are the pre-approved message formats that WhatsApp requires whenever a business **starts** a conversation with a customer. If you reach out first, for example to launch a sequence, send an order confirmation or deliver a one-time passcode, that first message must use an approved template. Templates only apply to **outbound** messages. Once the customer replies and opens a 24-hour conversation window, you can send free-form messages inside that window; these fall under the **Service** category below. WhatsApp classifies business-initiated messages into three categories, and the customer-initiated conversation into a fourth: * **Marketing:** offers, coupons, product recommendations and promotional notifications. * **Authentication:** one-time passcodes for account verification or two-factor authentication. * **Utility:** a specific, agreed transaction or update: order confirmations, transaction updates, account alerts. * **Service:** the business replies to a conversation the customer started: account updates, order tracking, answers to frequent questions. ### Template cost by country and category The cost per message sent, in Dapta credits, by destination country and category: | Country | Marketing | Utility | Authentication | Service | | ------------------------ | --------- | ------- | -------------- | ------- | | Colombia | 26 | 18 | 16 | 4 | | Mexico | 91 | 56 | 50 | 6 | | Peru | 147 | 88 | 79 | 37 | | Argentina | 129 | 85 | 77 | 19 | | Brazil | 131 | 73 | 66 | 18 | | Chile | 186 | 123 | 110 | 27 | | North America | 52 | 32 | 28 | 18 | | Rest of Latin America | 155 | 103 | 93 | 89 | | Egypt | 225 | 144 | 129 | 38 | | France | 300 | 161 | 145 | 51 | | Germany | 286 | 179 | 161 | 48 | | India | 21 | 9 | 59 | 2 | | Indonesia | 86 | 42 | 285 | 11 | | Israel | 74 | 39 | 35 | 11 | | Italy | 145 | 88 | 79 | 23 | | Malaysia | 182 | 42 | 38 | 14 | | Netherlands | 334 | 167 | 151 | 186 | | Nigeria | 108 | 67 | 60 | 65 | | Pakistan | 99 | 53 | 48 | 30 | | Russia | 168 | 100 | 90 | 83 | | Saudi Arabia | 85 | 53 | 47 | 41 | | South Africa | 79 | 42 | 38 | 35 | | Spain | 129 | 80 | 72 | 77 | | Turkey | 23 | 20 | 17 | 6 | | United Arab Emirates | 71 | 41 | 37 | 40 | | United Kingdom | 148 | 83 | 75 | 81 | | Rest of Africa | 47 | 33 | 30 | 76 | | Rest of Asia Pacific | 153 | 99 | 89 | 47 | | Central & Eastern Europe | 180 | 129 | 117 | 52 | | Middle East | 71 | 41 | 37 | 46 | | Western Europe | 124 | 88 | 79 | 83 | | Other | 126 | 71 | 64 | 30 | ### How template and service messages are billed * A **Utility**, **Marketing** or **Authentication** template is charged **once per message**. * When the customer replies to a template, or starts a conversation, one **Service** message is charged for the whole conversation. * A conversation covers every message exchanged within **24 hours** of the customer's last message. * If the customer writes again **after 24 hours**, a new conversation opens and a new Service message is charged at the rate for their country. {% hint style="warning" %} If you connect WhatsApp or another provider through your own account instead of Dapta, that provider's charges are **additional** to Dapta credits. {% endhint %} *** ## Dapti Dapti is Dapta's co-pilot that helps you build voice and text agents using natural language. It is charged **per answer**, not per minute and not by the number of tools it uses internally: each answer costs the real model cost multiplied by 2, so the price depends on how complex the interaction was. | Interaction type | Credits (approx.) | USD equivalent | | --------------------------------------------------- | ----------------- | -------------- | | Very simple question (greeting, short confirmation) | 60 – 100 | $0.06 – $0.10 | | Normal question (one-off inquiry) | 100 – 300 | $0.10 – $0.30 | | Analysis or agent creation | 300 – 700 | $0.30 – $0.70 | | Complex operations (flows, large JSONs) | 700 – 2,000 | $0.70 – $2.00 | | Exceptional cases (very long sessions) | 2,000+ | $2.00+ | An average Dapti answer costs about **150 credits** ($0.15). * Credits are deducted automatically as each answer is charged. * **Free and Pro** plans pay for each Dapti answer. On **Scale-Up, Prime and Enterprise** Dapti is included at no additional cost. * There is no message limit, only your balance: while you have credits you can use Dapti without restrictions. * Flow Studio automations do not consume Dapti credits; they are charged separately as described below. *** ## Flow Studio * A flow run costs **1 credit**, regardless of how many records it processes. * An **AI node** that uses Dapta's connection adds the model's real cost multiplied by 2. The node shows this on its price meter before you run it. * An AI node that uses **your own credential** does not use Dapta credits; the model vendor bills your own account. *** ## Plans and what happens when credits run out Every plan includes a monthly credit allowance: **Pro** 100,000, **Scale Up** 500,000, **Prime** 1,500,000, and consumption-based credits on **Custom** plans. Current plans and prices are always at [dapta.ai/pricing](https://dapta.ai/pricing), and your balance is under **Billing** in the admin panel. * When your balance reaches **0**, calls, messages and Dapti stop until credits are added. There are no overage charges. * Credits belong to an active subscription. If your plan is cancelled or expires, the remaining credits are not carried over. * You can buy extra credits at any time under **Billing**, in multiples of 1,000 credits ($1). Credits you buy do not expire while your subscription is active; they accumulate on top of your monthly allowance. * With **auto-recharge** on, credits are added automatically when your balance drops to 20,000 ($20). * When someone you refer makes their first payment, they receive bonus credits and you receive **$50**. The details are on the referral page. {% content-ref url="/pages/P7WZLlk94PLkJGAvpHRT" %} [Plans and Pricing](/account-and-billing/account/plans-and-pricing.md) {% endcontent-ref %} {% content-ref url="/pages/vWBqu56HUOjJ3eTuPbXo" %} [Cancel Your Subscription](/account-and-billing/account/cancel-your-subscription.md) {% endcontent-ref %} {% content-ref url="/pages/mgon0qANPe2SHsiV1XMW" %} [Referals](/referals.md) {% endcontent-ref %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.dapta.ai/fundamentals/how-credits-work-in-dapta.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.