Improving pronunciation
In this guide, we share some tips and tricks to enhance your prompts and handle pronunciation in special cases. Add them and test them with your agents to improve your results.Pronunciation Standards
Phone Numbers:
Split each digit for clarity: "3214567890" → "3 - 2 - 1 - 4 - 5 - 6 - 7 - 8 - 9 - 0"Comment
Group by pairs for longer sequences: "1234567890" → "12 - 34 - 56 - 78 - 90"Comment
Use parentheses for area codes: "(+57) 321 - 456 - 7890"Comment
Note: Using " - " introduces pauses in speech, enhancing clarity.Comment
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Email Addresses:
Replace symbols for clarity: "@" → "arroba", "." → "punto"Comment
Split domains for better understanding: "user@company.com" → "user arroba company punto com"Comment
Avoid normalizing or altering the actual addressComment
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Alphanumeric Codes:
Separate letters and numbers: "123A" → "1 - 2 - 3 - A"Comment
Use "dash" or "hyphen" for "-"Comment
Spell out special characters for clarityComment
Note: Using " - " introduces pauses in speech, enhancing clarity.Comment
Critical Preservation Rules
Do not modify original data if uncertain.Comment
Maintain exact spelling of names and companies.Comment
Preserve unique identifiers as they are.Comment
Document any standardization rules applied.Comment
Verification Protocols
Conduct an audio check before any interaction.Comment
Confirm identity using multiple data points.Comment
Use standardized format for information readback.Comment
Obtain explicit confirmation for critical data.
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