🤖Dapti — Your AI Assistant
Dapti is Dapta's built-in AI assistant that helps you analyze calls, troubleshoot issues, manage configurations, and get insights from your workspace — all through a simple chat interface.
Dapti is your personal AI assistant inside Dapta. Ask questions in natural language and get instant answers about your voice agents, text agents, call analytics, workflows, and more.
Dapti is currently in Beta. Features and capabilities may evolve as we continue to improve the experience.
Getting Started
Step 1: Click Dapti in the left sidebar to open the assistant.
You will see a welcome screen with suggested prompts to get you started quickly. Click any suggestion or type your own question in the chat input at the bottom.
How to Use Dapti
Type your question in the text field at the bottom of the screen and press Enter or click the Send button.
Dapti can help you with:
Call analytics — Analyze connection rates, call duration, and trends across your campaigns.
Sentiment analysis — Understand how your customers feel based on call transcriptions.
Objection tracking — Identify the most common objections and how they were handled.
Configuration help — Get guidance on setting up agents, flows, and integrations.
Troubleshooting — Diagnose and resolve issues with your workspace.
Suggested Prompts
When you open a new chat, Dapti offers quick-start suggestions such as:
"Analyze my last 100 calls in terms of call connection and duration"
"Do a customer sentiment analysis from the last 100 calls. Analyze the transcript to get insights"
"Give me the main objections and rebuttals in customer conversations"
Click any suggestion to send it instantly.
Context Selector
Use the context selector at the bottom of the chat to tell Dapti which area of the platform to focus on. This helps Dapti give you more relevant answers.
Auto
Let Dapti automatically determine the best context based on your question.
Voice Agents
Questions about your voice agents, calls, and campaigns.
Text Agents
Questions about your text agents and chat channels.
Flow Studio
Questions about automations and workflow configuration.
Support
General platform help and troubleshooting.
Tip: Leave the context set to Auto for most conversations. Dapti will figure out the right context based on your question.
Understanding Dapti's Responses
When Dapti processes your question, you will see several visual indicators:
Thinking Panel
While Dapti is working on your request, a thinking panel appears above the input area showing what Dapti is currently doing — for example, "Analyzing query and planning approach" or "Looking for your account...". This gives you real-time visibility into the process.
Tool Results
Dapti may use various tools to gather data for your answer (e.g., querying call records, loading agent configurations). These appear as expandable cards showing the tool name and execution time. Click on a tool result to see the input and output details.
Message Actions
Each response from Dapti includes action buttons that appear once the response is complete:
Thumbs up — Mark the response as helpful.
Thumbs down — Mark the response as not helpful. A feedback panel will appear where you can select a reason and add an optional comment.
Copy — Copy the response content to your clipboard.
Sharing Feedback
When you click Thumbs down, a Share feedback panel appears below the response:
Select a reason that best describes the issue: Incorrect or incomplete, Not what I asked for, Slow or buggy, Safety or legal concern, or Other.
Optionally add more details in the text field.
Click Submit to send your feedback.
Tip: Your feedback helps us improve Dapti's responses. Even a quick reason selection without additional details is valuable.
Chat History
Dapti saves your conversation history so you can revisit past chats at any time.
Step 1: Click the History button in the top-right corner to open the history panel.
Your conversations are organized by date:
Today — Conversations from today.
Yesterday — Conversations from yesterday.
Last 7 Days — Recent conversations from the past week.
Last 30 Days — Conversations from the past month.
Older — All older conversations.
Use the search bar at the top of the history panel to find a specific conversation by keyword.
Managing Your History
Each conversation in the history panel supports the following actions (visible on hover):
Edit title — Click the pencil icon to rename a conversation.
Export — Click the download icon to export the conversation as a Markdown file.
Delete — Click the trash icon to permanently delete a conversation.
Starting a New Chat
Click the New Chat button in the top-right corner to start a fresh conversation. Your previous chat will be saved in the history automatically.
Tip: You can switch contexts between chats without starting a new conversation.
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