# Post Call Analysis – Post-Call Data Retrieval 🔁

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Extracting this data is essential for facilitating analysis, generating reports, or defining follow-up actions.

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In all cases, follow these steps:

* Step 1: Give the data point a name
* Step 2: Write detailed instructions
* Step 3: Provide formatting examples (Optional)

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You can extract the following data types from post-call analysis:

#### Text (String):

Used to capture written, detailed information such as names, descriptions, and open-ended responses.

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Example:

Call summaries, action items, or key topics discussed.

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#### Selector (Enumeration):

Used to categorize information from a fixed list of predefined options.

Ideal when the user must choose from a limited set, such as dropdowns or selection menus.

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Example:

Issue types, product categories, or resolution status.

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#### Boolean (True/False):

Used for simple yes/no determinations.

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Stores a logical value, either “true” or “false”. Useful for binary conditions like yes/no, true/false, or accept/reject.

Example:

Whether the customer answered for the first time.

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#### Number (Numeric Value):

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Ideal for quantitative measurements.

Represents numeric values—integers or decimals. Great for calculations, comparisons, or representing quantitative data like ages, amounts, prices, etc.

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Example:

Transaction amounts, call duration, or satisfaction scores.


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