Conversation Settings - Voicemail Detection 📬

Voicemail Detection is mission-critical for ensuring your agent behaves correctly when a user doesn't pick up. Basically, this tool stops your agent from having a deep conversation with a recording—which acts as a great fail-safe. We highly recommend keeping this toggled ON to ensure maximum call efficiency.

To access it, go to your voice agent and hit Settings > Call Settings.

Once enabled, you can choose between two main behaviors when a mailbox is detected:

• Hang up immediately: The system terminates the call the second it hits voicemail.

• Leave a message: The agent leaves a voicemail. You have two configuration paths here:

  • Static Phrase: A fixed script the agent reads every single time. Simple, reliable.

  • Prompt: Dynamic instructions based on business rules. This is the smart option—it allows you to vary the message based on context (e.g., asking for a call back to a specific number or checking meeting availability depending on the greeting).